Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you MUST contact us at hannaschoice20@gmail.com with your order details such as your order number,   order email address and order date. 

If your return is accepted, we’ll send you a return shipping label (you will be charged for return shipping fee), as well as instructions on how and where to send your package. Items sent back to us WITHOUT first requesting a return will NOT BE ACCEPTED

You can always contact us for any return question at hannaschoice20@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items)
Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on Final sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded , less the cost of original and return shipping fee,  to your original payment method within 10 business days.  Please remember it can take some time for your bank or credit card company to process and post the refund too.